作为全球最大的在线购物平台，亚马逊每天都有数以百万计的交易进行。

随之而来的，当然还有数不尽的评论和评分。这些评论直接影响着卖家的生意，而差评更是让人头疼不已。

今天招单猫就来分享介绍多个有效的办法，教你如何在亚马逊上优雅地删除差评，让你的店铺口碑一路飙升！📈✨

开CASE删差评的话术模板

有差评不要害怕，除了让运营积极主动联系买家提出补偿之外；卖家们还可以尝试按照下面的模板去开case联系客服申请删除差评，有用记得点赞收藏！

① 没有VP，恶意差评

Dear Amazon Team,

This customer review lacks a Verified Purchase tag.I checked all orders and couldn't find this one.

The reviewer never bought or used the product,so this is a malicious comment based on no genuine experience.

It is unfair to us and could mislead other customers. Please check and help us remove it.Thank you in advance.

Best Regards,

This review states that the buyer received a scratched and used item,with a damaged package, suggesting it was mishandled during Amazon's shipping.

It seems the item was a return that wasn't properly inspected before being put back in the sellable stock,causing this buyer to receive a used product.

Since Amazon shipped the package,the responsibility is Amazon's.

We thoroughly check all products before sending them to Amazon's warehouse.

Please investigate and help us remove it.Thank you!

③ 很满意 ，但是给差评

Dear Amazon,

We believe this review was left with the wrong rating.

The content of the review is positive in all aspects,but the buyer gave us only 3 stars.

Perhaps the buyer accidentally clicked the wrong star in their excitement.

Please investigate and help us remove it. Thank you!

④ 差评带有侮辱性的语言

Dear Amazon Team,

The customer review contains obscene language.

While every buyer has the right to review a product,using foul language is against Amazon's review policy.

The content of the review includes: "只截取脏话部分". Please investigate and help us remove it.Thank you!

⑤ 留评错的差评

Dear Amazon,

We believe this review was left on the wrong product link.

The same review appears on two different links,with our link lacking "Acquisto verificato" while the other store link has it.

This suggests the buyer initially reviewed the wrong product and corrected it later.

Here are the links for reference:

1、Our link: [Link]

2、Correct link: [Link]

Please check the attachment.Please investigate and help us remove it. Thank you!

⑥ 收到产品是裂的（ 亚马逊配送 ，适当在邮件说产品 ，包装坏得很严重 ，是亚马逊的责任 ）

Dear Amazon,

In this review,the buyer mentioned receiving a scratched product and a broken package,indicating that the damage occurred during Amazon's shipment.

Since Amazon handled the shipping, the responsibility lies with Amazon.

We inspect all our products carefully before shipping them to Amazon's warehouse,ensuring they are in perfect condition when dispatched.

Please look into this and help us remove it. Thank you!

⑦ 违反价格政策

This review violates Amazon's policy about comments on pricing, product availability,or purchase options,which are unrelated to the product and should not be included in customer reviews or questions.

It is unfair to us and could mislead other buyers. Please review and remove it.Thanks!

⑧ 问题应该在 QA 问

Dear Amazon,

This review pertains to inquiries about the product's functions. The buyer might not know where to ask about it.

They should ask in the "QA" section or email the seller, not leave a negative review here.

This is very unfair to us as sellers. Please look into it and help us remove it. Thank you!

⑨ 物流问题

Dear Amazon, The customer review is entirely about shipping, and the order was shipped by Amazon.It is unfair to us. Please remove it. Thanks!

⑩ 找不到订单

Dear Amazon,

Sorry to bother you, but I can't find this order despite checking all orders.The reviewer never bought or used the product, making this a malicious comment likely from a competitor.

This is very unfair to us. Please help us remove it. Your assistance is highly appreciated.

Best regards,

在亚马逊上经营店铺，差评是无法完全避免的，但我们可以通过以上这些方法，有效地减少差评对店铺的影响。