亚马逊侵权和解邮件咋写？来看申诉邮件模板！

亚马逊侵权应对策略

在亚马逊平台上，卖家们运营多个账号或操作频繁时，账号被系统记录的概率增大，风险也随之提高，因操作不当导致账号被封的情况屡见不鲜。那么，如何撰写亚马逊侵权和解邮件？又有哪些侵权申诉的邮件模板呢？下面一起来深入了解。

1. 分析被投诉原因

当亚马逊侵权发生后，首先要仔细分析被投诉的原因。比如：是否因为向不满意的客户发送后续邮件，引导其直接回复邮件来解决问题，而避开了亚马逊客服团队，从而被误认为是操纵行为。

2. 侵权申诉邮件模板示例

Dear xxx：

I am a principal of(Your Store). I am writing to...

Root Cause of the Issue:

We send follow-up e-mails to dissatisfied customers requesting the customer "reply to this e-mail directly"to resolve the issue, so as not to use Amazon\'s customer service

- Since we mistakenly were guiding them around the Amazon customer service team, we believe Amazon may have identified this as manipulation.

-However, these e-mails were not manipulating the customer for reviews but rather directing them to our store so we could resolve the situation as soon as possible...

3. 立即实施的补救措施

We have implemented the following Corrective Measures to immediately correct our mistake:

-Retracted our statement offering discounts in exchange for reviews.

-Contacted customers who purchased our products from other e-commerce platforms to instruct them to only write reviews on the e-commerce platform where they purchased the product, providing a link to direct them to the appropriate venue to write a review...

4. 未来的预防措施

Preventative Measures:

-Reevaluated our entire business practice and implemented the following:

Hired additional staff to review Amazon’s policies on a routine basis to ensure we are in compliance with all of existing Amazon’s policies as well as future policies.

-Conduct weekly reviews of our business practices to ensure that the company is in full compliance with Amazon\' s policies...

同时，还需说明后续的良好运营计划。

5. 不同情况的应对方式

并非所有投诉信信息都完整，存在未提及侵权原因或发送邮件后无回应的情况。对此，要具体情况具体分析。

(1)若亚马逊投诉邮件未提及具体侵权原因，可按官方要求先联系投诉方，并抄送亚马逊官方，要求告知侵权原因并友好协商。

(2)若多次发邮件询问对方却无回应，可联系亚马逊。确定侵权原因后，又分两种情况：一是我方确实侵权，此时建议下架可能侵权的 Listing，再诚恳地写邮件申诉，表明不会再犯并提出后续改善方案；二是我方不侵权或存在争议，若多次联系投诉方无回应，可将不侵权的分析证据提交给亚马逊官方。

以上便是关于亚马逊侵权和解邮件的撰写方法及相关邮件模板的详细介绍。