亚马逊店铺封掉后怎么处理(亚马逊店铺封号规则是什么)
本文目录
亚马逊欧洲自发货注意事项
其注意事项如下
装运延误问题
就目前而言，采用亚马逊自发货的亚马逊，很容易出现装运延误，而且，因为这一问题导致延迟发货被封号的亚马逊卖家也是比比皆是，尤其是在假期的时候，这类事情发生是高发期，所以，在假期的时候别忘记调整listing状态。
订单跟进效率
其次就是采用亚马逊自发货物流的话，那么，首先要获得亚马逊平台的认可，另外一个就是在填写物流跟踪号的时候，在亚马逊平台上填写物流跟踪号要设置好对应的物流商和正确的物流跟踪号码。
降低配送取消率
还有一个就是要注意售前取消率，这个取消率如果说没有关注到的话，那对于亚马逊自发货的压力是非常大的，所以，销售商确认发货前取消的订单数量占同期全部自配送订单的比例，取消了要小于2.5%才可以。
亚马逊卖家账户欺诈封号，该如何处理
1.因收到投诉卖假货账号被冻结，申诉模板1
DearAmazonTeam,
Ithasbeenbroughttoourattentionthatoursellingaccounthasbeensuspendedduetoclaimsthatwehavelistedinauthenticitems.
Thisisveryalarmingtousandweimmediatelyinvestigatedtheclaims.Whatwedeterminedisthatwewereactuallynotsellingcounterfeititems,butwedidn’thavethepermissiontorepresentandselltheseitemsasnew.
WewereabletodetermineourmistakebyresearchingthePoliciesandAgreementsofAmazonandquestioningfellowsellersonAmazonsellerforums.Wecertainlydidnotintendtoinfringeuponontheintellectualrightsofothers.TheASINlistedwasanitemthatwepurchasedatfullretailprice.
Weonlyhadoneofthisitemandwehadnointentionofmisrepresentingthiscompany.Wehaverealizedthatwehaveseveralotheritemsthatviolatethispolicyinourinventoryandweneedtoaddressthisimmediately.
Hereisourplanofactiontoavoidfutureproblems
-First,wewillthoroughlyreviewallAmazonPoliciesandAgreements-nextwearegoingtoexamineeveryitemwehavelistedandmakesurewehavethepropercredentialstoselltheseitemsasnewonAmazon.
-anyitemsthatwedonothaveinvoicesforwillbechangedtoandsoldinusedconditionorthroughothersellingchannels
-Finally,weputmeasuresintoplacetoconstantlymonitornewlylistedinventorybymepersonallytoavoidinfringementonothers'propertyrights.
Pleaseknowthatthesepolicyviolationswerenotintentionalandwedoapologizetoanypartiesthatweinfringedupon.WehavebeenhappilysellingonAmazonfornearly2yearsandaftersomeinitialstart-upbumps,wehavebeenabletokeepgreatmetricsandprovidegreatproductstomanyhappycustomers.IhopeyourealizethatwearesincereinourintentionsandhopetobesellingonAmazonagainsoon.Thankyouforyourconsideration.
BestRegards
xxxx
2.因收到投诉卖假货账号被冻结，申诉模板2
DearAmazonsellersupport,
Thankyouforyourconcernaboutouraccount.
Wereceivedanotificationtodaythatoursellingprivilegehasbeenremovedcausewesoldcounterfeitproducts.
Weimmediatelycheckthelistings.
Firstlyweareverysorryaboutourignorance,wearenewtoAmazonselling,wearelackingoftherulesandpolicieswhensellingonyourplatform.
Secondly,astheitemsofAmazonsellerperformancestated,wedidnotknowthisproductiswithitsownbrand,tothispointweacknowledgeitisourfault.
Wehadremovedthelistingsandpromisewewon'tsellitagainonAmazonifwedonotgetthewarrant.
Wouldyoupleaseconsidertheaccountsellerratingandcustomersfeedbacktous?Weprovidedcustomersbothgoodproductsandcustomerservice.Wenevergotaclaimornegativefeedback.
HopeAmazoncanlookthroughtoit.
Ifyoucangiveusachance,wewilldoasfollows:
1.Absolutely,wewillseethroughallthepoliciesandrulesaboutsellingonyourplatform.
2.Wewillcheckthelistingsinouraccounttoseeiftherehavesomewhichdonotmeetyourrequirements,ifitdoes,wewillfixitimmediately.
3.Wewillcheckalltheproductswe'vebeensold,anycomplaintsorproductissueswewillsolvetheminaproperwaywithin12hinfavorofthecustomer'sright.
4.Ifanysellingquestions,wewillconsultAmazonforhelp.
Sincerely,wewritethis.WewilltryourbesttoprovideoursalesonAmazon.
WebelieveAmazonwillgivethisissueseriousconsideration,andtous,thereisahope,anewchanceforus!
Lookforwardtoreceivingyourreply.Bestregards店铺名
3.因收到投诉卖假货账号被冻结，申诉模板3
DearSellerPerformanceTeam，
Firstofall,wesincerelyapologiesfornotbeingabletofollowamazon'spolicies.Weaccept,solelyweareresponsibleforsellinginauthenticproductsonamazon.
BeingaselleronAmazonitisourresponsibilitytoprovidethebestproductsandservicestoourvaluablecustomers.
Weareresponsibleforthecomplaints.Weacceptthattheseissuesariseduetocompetitivebehaviorwithothersellers.Butintentionallywedonotwanttoprovideanyinauthenticproductstoourcustomers.
Asyoucancheckwearesellinghundredsofproducts,butwementionedgenericproductsinalllistings.Buttheseproductsgotlistedduetomistakeandunintentionally.Wereallydoapologiesforthisandweavoidthesetypesofmistakesinthefuture.
-Descriptionoftheissuesthatcausedthecomplaints.
Weprocuredproductsfrominauthenticsupplierswithoutproperinvoiceanditcreatesissueswithourvaluablecustomer.
Thenfoundtheproductisinauthenticallymanufacturedandpackedinthesamepackingasliketheoriginalone.
Toavoidsuchtypesofthingsinthefutureweremovedthesetypesofsuppliersfromourproductprocurementsupplierslist.Wewillneverdealwiththistypeofsupplierinthefuture.
-Thefollowingstepshasbeentakenimmediatelytoavoidsimilarcomplaintsinthefuture.
Firstofall,wedeletedlistingsoftheseproductsforeveranddestroyedallproductsinourinventoryrelatedtocomplaints.
Weremovedthesetypesofsupplierswhosellinginauthenticproductsorsellingbrandedproductswithouttheauthorizationcertificateofthebrandownerfromourproductprocurementsupplierslist.
Inthefuture,wewillcheckthebrandauthorizationcertificatebeforeprocuringanybrandedproductfromanysupplier.
Wewillprocureproductsonlyfromauthorizedsuppliersandcross-checkwithbrandownersregardingsuppliersbeforetheprocurementofanybrandedproducts.
Theabovestepswillhelpusinpreventingsuchtypesofcomplaintsinthefuture.
-Descriptionofhowwewillhandlewithcurrentsituationorcustomerwhoreceivedinauthenticproducts.
Fornow,wewillrefundthecompleteamountofcustomerswithoutaskingproductsreturn.BecauseweknowthatAmazonisacustomer-centriccompanyandbeingapartofAmazonwealsoliketosiphoncustomer-centricattitudetomakethecustomerexperiencebetter.
So,wedecidedtorefundthecompleteamountofcustomers,withoutengagingcustomersinthereturningprocess.
-Howwefocusonthetypesofcomplaintsandhowwewillpreventthen.
Inthefuturewewilltakeeverysinglenegativefeedbackseriouslyandappoint2employeestodealwithnegativefeedbackorcomplaintandresolveinappropriatemanner.
Wewillalsoaskproductqualityfeedbackaftercompletionofasingleorder.Thisstepwillhelpustomaintainthebestqualityeverytimeashelpustoserveothercustomersbetter.
WewillperformaweeklyreviewofalllistingsbythehelpofAmazonlistingexperts
Wehopetheabovestepsaresufficienttoprovidethebestservicestoourvaluablecustomers.
SupplierDetails
ShopName:XXXXXX
OwnerName:xxxxxxx
ContactNumber:xxxxxxx
ShopAddress:xxxxxxxx
BuyerDetails
BuyerName:XXXXXX
CompanyName:XXXXXXX
ContactNumber:XXXXXXX
Address:XXXXXXXXXX
ProductName:XXXXXXX
Qty:xxxxxxxxx
Ourteamisstillworkingonfuturesellingandtryingtomakethisplanactionmoreeffectivetoavoidsuchkindofissuesinthefuture.
WethankstoAmazontheyhelpedustogiveachancetoimproveourselvesandimproveourproductquality.
Wehopewewillgetanotherchancetoproveourselves.Kindlyreinstateouraccountwewillgratefultoyou.
Regards,
XXXXX
亚马逊开店注册的流程及步骤
1.进入亚马逊商家中心页面，选择"立即注册"。
2.确认您的账户类型，输入您的个人信息，如姓名、电子邮箱地址和密码。
3.输入您的公司信息，如果您没有公司，可以填写个人信息，例如个人名、银行账号等信息。如果您有公司，需要填写公司名称、营业执照相关信息等。
4.选择您想要销售的商品种类，您可以选择注册为品牌商、卖家或者都可以。
5.选择您的商业计划，设置账户和税务信息，并上传您的身份证件和营业执照等业务信息。
6.确认您的信息和条款后，点击"提交"按钮，等待审核。
7.在审核通过后，您就可以开始在亚马逊上销售商品。
需要注意的是，在注册过程中，您需要准备好所有需要的资料和信息，包括身份证明、营业执照以及银行账户等。同时，您还需要了解并遵守亚马逊的卖家规则和政策。
END，本文到此结束，如果可以帮助到大家，还望关注本站哦！
热门问答
