亚马逊封号后多久可恢复(亚马逊误封号申诉邮件是什么)

本文目录

1. 亚马逊产品申诉回来后销量还能恢复吗
2. 亚马逊卖家账户欺诈封号，该如何处理
3. 亚马逊跨境申诉流程

亚马逊产品申诉回来后销量还能恢复吗

亚马逊产品申诉回来后销量还能恢复，一般来说，具体原因会在亚马逊发给你的官方邮件之中体现。绝大部分的亚马逊封号是可以通过申诉来解封自己的账号的。

在申诉之前，首先对自己账户的过往销售行为做一个综合性的评估，确定被封的具体行为，比如：哪些行为给客户带来了差的客户体验以及不达标的参数；哪些产品listing有侵权行为。之后可以着手创建一个不就的行动计划。

亚马逊卖家账户欺诈封号，该如何处理

1.因收到投诉卖假货账号被冻结，申诉模板1

DearAmazonTeam,

Ithasbeenbroughttoourattentionthatoursellingaccounthasbeensuspendedduetoclaimsthatwehavelistedinauthenticitems.

Thisisveryalarmingtousandweimmediatelyinvestigatedtheclaims.Whatwedeterminedisthatwewereactuallynotsellingcounterfeititems,butwedidn’thavethepermissiontorepresentandselltheseitemsasnew.

WewereabletodetermineourmistakebyresearchingthePoliciesandAgreementsofAmazonandquestioningfellowsellersonAmazonsellerforums.Wecertainlydidnotintendtoinfringeuponontheintellectualrightsofothers.TheASINlistedwasanitemthatwepurchasedatfullretailprice.

Weonlyhadoneofthisitemandwehadnointentionofmisrepresentingthiscompany.Wehaverealizedthatwehaveseveralotheritemsthatviolatethispolicyinourinventoryandweneedtoaddressthisimmediately.

Hereisourplanofactiontoavoidfutureproblems

-First,wewillthoroughlyreviewallAmazonPoliciesandAgreements-nextwearegoingtoexamineeveryitemwehavelistedandmakesurewehavethepropercredentialstoselltheseitemsasnewonAmazon.

-anyitemsthatwedonothaveinvoicesforwillbechangedtoandsoldinusedconditionorthroughothersellingchannels

-Finally,weputmeasuresintoplacetoconstantlymonitornewlylistedinventorybymepersonallytoavoidinfringementonothers'propertyrights.

Pleaseknowthatthesepolicyviolationswerenotintentionalandwedoapologizetoanypartiesthatweinfringedupon.WehavebeenhappilysellingonAmazonfornearly2yearsandaftersomeinitialstart-upbumps,wehavebeenabletokeepgreatmetricsandprovidegreatproductstomanyhappycustomers.IhopeyourealizethatwearesincereinourintentionsandhopetobesellingonAmazonagainsoon.Thankyouforyourconsideration.

BestRegards

xxxx

2.因收到投诉卖假货账号被冻结，申诉模板2

DearAmazonsellersupport,

Thankyouforyourconcernaboutouraccount.

Wereceivedanotificationtodaythatoursellingprivilegehasbeenremovedcausewesoldcounterfeitproducts.

Weimmediatelycheckthelistings.

Firstlyweareverysorryaboutourignorance,wearenewtoAmazonselling,wearelackingoftherulesandpolicieswhensellingonyourplatform.

Secondly,astheitemsofAmazonsellerperformancestated,wedidnotknowthisproductiswithitsownbrand,tothispointweacknowledgeitisourfault.

Wehadremovedthelistingsandpromisewewon'tsellitagainonAmazonifwedonotgetthewarrant.

Wouldyoupleaseconsidertheaccountsellerratingandcustomersfeedbacktous?Weprovidedcustomersbothgoodproductsandcustomerservice.Wenevergotaclaimornegativefeedback.

HopeAmazoncanlookthroughtoit.

Ifyoucangiveusachance,wewilldoasfollows:

1.Absolutely,wewillseethroughallthepoliciesandrulesaboutsellingonyourplatform.

2.Wewillcheckthelistingsinouraccounttoseeiftherehavesomewhichdonotmeetyourrequirements,ifitdoes,wewillfixitimmediately.

3.Wewillcheckalltheproductswe'vebeensold,anycomplaintsorproductissueswewillsolvetheminaproperwaywithin12hinfavorofthecustomer'sright.

4.Ifanysellingquestions,wewillconsultAmazonforhelp.

Sincerely,wewritethis.WewilltryourbesttoprovideoursalesonAmazon.

WebelieveAmazonwillgivethisissueseriousconsideration,andtous,thereisahope,anewchanceforus!

Lookforwardtoreceivingyourreply.Bestregards店铺名

3.因收到投诉卖假货账号被冻结，申诉模板3

DearSellerPerformanceTeam，

Firstofall,wesincerelyapologiesfornotbeingabletofollowamazon'spolicies.Weaccept,solelyweareresponsibleforsellinginauthenticproductsonamazon.

BeingaselleronAmazonitisourresponsibilitytoprovidethebestproductsandservicestoourvaluablecustomers.

Weareresponsibleforthecomplaints.Weacceptthattheseissuesariseduetocompetitivebehaviorwithothersellers.Butintentionallywedonotwanttoprovideanyinauthenticproductstoourcustomers.

Asyoucancheckwearesellinghundredsofproducts,butwementionedgenericproductsinalllistings.Buttheseproductsgotlistedduetomistakeandunintentionally.Wereallydoapologiesforthisandweavoidthesetypesofmistakesinthefuture.

-Descriptionoftheissuesthatcausedthecomplaints.

Weprocuredproductsfrominauthenticsupplierswithoutproperinvoiceanditcreatesissueswithourvaluablecustomer.

Thenfoundtheproductisinauthenticallymanufacturedandpackedinthesamepackingasliketheoriginalone.

Toavoidsuchtypesofthingsinthefutureweremovedthesetypesofsuppliersfromourproductprocurementsupplierslist.Wewillneverdealwiththistypeofsupplierinthefuture.

-Thefollowingstepshasbeentakenimmediatelytoavoidsimilarcomplaintsinthefuture.

Firstofall,wedeletedlistingsoftheseproductsforeveranddestroyedallproductsinourinventoryrelatedtocomplaints.

Weremovedthesetypesofsupplierswhosellinginauthenticproductsorsellingbrandedproductswithouttheauthorizationcertificateofthebrandownerfromourproductprocurementsupplierslist.

Inthefuture,wewillcheckthebrandauthorizationcertificatebeforeprocuringanybrandedproductfromanysupplier.

Wewillprocureproductsonlyfromauthorizedsuppliersandcross-checkwithbrandownersregardingsuppliersbeforetheprocurementofanybrandedproducts.

Theabovestepswillhelpusinpreventingsuchtypesofcomplaintsinthefuture.

-Descriptionofhowwewillhandlewithcurrentsituationorcustomerwhoreceivedinauthenticproducts.

Fornow,wewillrefundthecompleteamountofcustomerswithoutaskingproductsreturn.BecauseweknowthatAmazonisacustomer-centriccompanyandbeingapartofAmazonwealsoliketosiphoncustomer-centricattitudetomakethecustomerexperiencebetter.

So,wedecidedtorefundthecompleteamountofcustomers,withoutengagingcustomersinthereturningprocess.

-Howwefocusonthetypesofcomplaintsandhowwewillpreventthen.

Inthefuturewewilltakeeverysinglenegativefeedbackseriouslyandappoint2employeestodealwithnegativefeedbackorcomplaintandresolveinappropriatemanner.

Wewillalsoaskproductqualityfeedbackaftercompletionofasingleorder.Thisstepwillhelpustomaintainthebestqualityeverytimeashelpustoserveothercustomersbetter.

WewillperformaweeklyreviewofalllistingsbythehelpofAmazonlistingexperts

Wehopetheabovestepsaresufficienttoprovidethebestservicestoourvaluablecustomers.

SupplierDetails

ShopName:XXXXXX

OwnerName:xxxxxxx

ContactNumber:xxxxxxx

ShopAddress:xxxxxxxx

BuyerDetails

BuyerName:XXXXXX

CompanyName:XXXXXXX

ContactNumber:XXXXXXX

Address:XXXXXXXXXX

ProductName:XXXXXXX

Qty:xxxxxxxxx

Ourteamisstillworkingonfuturesellingandtryingtomakethisplanactionmoreeffectivetoavoidsuchkindofissuesinthefuture.

WethankstoAmazontheyhelpedustogiveachancetoimproveourselvesandimproveourproductquality.

Wehopewewillgetanotherchancetoproveourselves.Kindlyreinstateouraccountwewillgratefultoyou.

Regards,

XXXXX

亚马逊跨境申诉流程

亚马逊跨境申诉的流程如下：

先查看亚马逊发来的邮件，了解被封号的原因，很多时候对方不会直接告诉你具体是什么原因，因而最重要的还是之前说的自查。

了解封号原因后，进行更深入地分析，找到导致封号的实际销售行为，比如出售了哪些禁售商品，或者哪些行为让消费者感到不满。

准备申诉材料，首先了解自己的申诉账号，并收集包括付款证明、证明订单完成的货物发送、收货证明等相关申诉材料。

填写申诉内容在亚马逊的客户服务页面，根据自己要申诉的类型，找到相应的申诉方式填写相应的申诉内容，内容包括订单号、客户邮箱、店铺名称以及如何引出申诉理由。

等待处理结果，处理时间视乎申诉情况而定，一般会在申诉提交后三十分钟内及时回复，如处理较多也有可能延时到三十分钟以后。

希望以上信息对您有所帮助。

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