速卖通站内信该怎么写？有模板吗？

速卖通站内信攻略

在速卖通的运营中，站内信的沟通至关重要。以下为大家详细介绍站内信的分类与具体方法：

一、产品问题

1. 询问外观相关（尺寸、颜色等）

DearValuedCustomer

Thanks for your great interest in our items，We are glad to tell you that this model we have 4 colors:Black，Green，Blue，Red，and all the color in stock，you can directly place the order in my store.

Once we receive the payment from your side，we will arrange the shipment for you ASAP

If you have any problem，Leave me message here，we will reply you within 24 hours.best wish.

2. 询问是否有库存

DearValuedCustomer

Thanks for your great interest in our items，In fact this is a really new item in the market，We just sell out，so the new stock will arrive in 2 weeks，But you can place an order first in my store，Once we have new stock，We need send all the orders according to Order Date，early orders，we need ship it fast.

If you have any problem，Leave me message here，we will reply you within 24 hours.best wish.

3. 询问产品功能

DearValuedCustomer

Thanks for your great interest in our items，it can connect with two device at the same time，But we have tested it，When you connect with one headphone，the sound quality would be much better.

If you have any problem，Leave me message here，we will reply you within 24 hours.best wish.

4. 询问产品折扣（利润高可以考虑折扣）

DearValuedCustomer

Thanks for your great interest in our items，Since you are already my VIP Customer，we just apply the discount $2 for you for this item from my company.

After you place the order，pls do not pay it first，Try to leave me message，so we will change the price to $** for you，and then let you finish the payment.

If you have any problem，Leave me message here，we will reply you within 24 hours.best wish.

5. 询问产品批发

Dear****

Thanks for your great interest to my items，In fact you are already my VIP price，before you have bought many times in my store，so i just apply the VIP price for you from my company，Also we have our own factory So we can arrange it fast for you.

Each we can sell u only $**，So **pcs price is $**，And i confirm it with my shipping company，you need pay the TNT shipping fee $**，so **pcs total price is $**，when u place the order，do not pay first，leave me message let me change the price for you，after i change，i will tell u pay，and priority to send your order.

If you have any questions，please feel free to contact us wait your kindly reply，thanks

二、物流问题

1. 询问发货时间

DearValuedCustomer

Thanks for your order，In fact we have received your money，usually my company QC need test it carefully before we shipping，Because we need guarantee better quality and well package for you.

Totally we need arrange your package within 2 days，Never worry that，Once we shipped，we need update the tracking number for you，and give you the racking website，so you can know your package where it is going on.

If you have any problem，Leave me message here，we will reply you within 24 hours.best wish.

2. 询问是否支持本地配送

DearValuedCustomer

Thanks for your