在亚马逊等电商平台如何写侵权和解邮件?侵权申诉邮件怎么写?
1. 亚马逊账号运营风险与应对策略
在亚马逊平台上,卖家们若运营多个账号且操作频繁,被系统记录的概率会大增,风险也随之而来,账号因操作疏忽被封是常有的事。那么如何撰写亚马逊侵权和解邮件呢?又有哪些侵权申诉邮件模板可供参考呢?
2. 侵权申诉邮件模板解析
2.1 说明来意
Dear xxx:
I am a principal of(Your Store). I am writing to...
Root Cause of the Issue: (承认错误,比如:)
We send follow-up e-mails to dissatisfied customers requesting the customer "reply to this e-mail directly"to resolve the issue, so as not to use Amazon\'s customer service
- Since we mistakenly were guiding them around the Amazon customer service team, we believe Amazon may have identified this as manipulation.
-However, these e-mails were not manipulating the customer for reviews but rather directing them to our store so we could resolve the situation as soon as possible...
2.2 补救措施
We have implemented the following Corrective Measures to immediately correct our mistake:
-Retracted our statement offering discounts in exchange for reviews.
-Contacted customers who purchased our products from other e-commerce platforms to instruct them to only write reviews on the e-commerce platform where they purchased the product, providing a link to direct them to the appropriate venue to write a review...
2.3 预防措施
Preventative Measures:
-Reevaluated our entire business practice and implemented the following:
Hired additional staff to review Amazon’s policies on a routine basis to ensure we are in compliance with all of existing Amazon’s policies as well as future policies.
-Conduct weekly reviews of our business practices to ensure that the company is in full compliance with Amazon\' s policies...
3. 特殊情况应对
当然,并非所有情况都如此简单,还存在一些特殊状况。
若亚马逊投诉邮件中未提及具体侵权原因,应按照 Amazon 官方要求,先联系投诉方,并将邮件同时抄送 Amazon 官方,要求投诉方告知侵权原因,并进行友好协商。
若多次发送询问邮件给对方但未得到回应,可通过邮件联系亚马逊。
当确认侵权原因后,又分两种情况。
a. 若我方确实存在侵权行为,建议将可能侵权的 Listing 下架,然后诚恳地写邮件给亚马逊申诉,表明不会再犯及后续改善计划等。
b. 若我方不侵权或有争议,且多次联系投诉方未得到回应,可将不侵权的分析证据邮件提交给 Amazon 官方。
以上就是关于亚马逊侵权和解邮件及相关邮件模板的详细内容。