速卖通站内信怎么写？站内信模板有哪些？

如何写好速卖通站内信？

速卖通站内信是卖家与买家沟通的重要渠道，那么如何写好站内信呢？

首先是产品问题。当买家询问外观相关问题，如尺寸、颜色等时，我们可以这样回复：DearValuedCustomer，Thanksforyourgreatinterestinouritems，Wearegladtotellyouthatthismodelwehave4colors:Black，Green，Blue，Red，andallthecolorinstock，youcandirectlyplacetheorderinmystore.Oncewereceivethepaymentfromyourside，wewillarrangetheshipmentforyouASAP.Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.这样清晰明了地告知买家产品的颜色情况以及发货安排。

对于询问是否有库存的情况，回复如下：DearValuedCustomer，Thanksforyourgreatinterestinouritems，Infactthisisareallynewiteminthemarket，Wejustsellout，sothenewstockwillarrivein2weeks，Butyoucanplaceanorderfirstinmystore，Oncewehavenewstock，WeneedsendalltheordersaccordingtoOrderDate，earlyorders，weneedshipitfast.Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.让买家了解到库存状况和后续安排。

当买家询问产品功能时，可以这样回复：DearValuedCustomer，Thanksforyourgreatinterestinouritems，itcanconnectwithtwodeviceatthesametime，Butwehavetestedit，Whenyouconnectwithoneheadphone，thesoundqualitywouldbemuchbetter.Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.详细解释产品功能。

接着是物流问题。当买家询问发货时间时，回复：DearValuedCustomer，Thanksforyourorder，Infactwehavereceivedyourmoney，usuallymycompanyQCneedtestitcarefullybeforeweshipping，Becauseweneedguaranteebetterqualityandwellpackageforyou.Totallyweneedarrangeyourpackagewithin2days，Neverworrythat，Onceweshipped，weneedupdatethetrackingnumberforyou，andgiveyoutherackingwebsite，soyoucanknowyourpackagewhereitisgoingon.Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.说明发货前的检验流程和大致发货时间。

当买家询问是否支持本地配送时，回复：DearValuedCustomer，Thanksforyourgreatinteresttomyitems，ThisitemswehavemanyinstockinRussianWarehouse，WecanshipitforyoudirectlyfromRussianWarehouse，Soyoucanreceiveitreallyfast.Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24