Shopee有哪些常用话术模板?Shopee如何选择话术模板?
如何提高客服工作的转化率?
客服工作对于转化率的提升至关重要。以下是一些根据买家情况采取的不同方法:
对于未付款的买家,我们要主动沟通,了解原因并督促付款,可使用“Hello, do you have any question about the product?”等语句。
采购问题导致发货延迟怎么办?
当遇到采购问题导致发货延迟时,我们应及时告知买家具体情况、解决措施和积极态度。例如“I am very sorry, now our warehouse keeper told us that the bag is out of stock, and other sellers don\'t have this product either. We need at least 15 days to get it produced.”
如何鼓励买家评价商品?
当商品即将到达或买家刚收到时,我们可以鼓励买家带图评价,如“Hello, have you received the product? Can you take a photo and rate it? Thank you!”
买家对商品不满意要退货如何处理?
若买家对商品不满意要退货,我们需了解原因。若问题在于商品本身,可考虑部分退款或提供下次购买的折扣与赠品,如“Sorry for your bad shopping experience. May I know why you want to return it? I am really sorry, there are some scratches on the storage box, I will refund you 2RM to be some compensation, can you accept this solution?”