阿里国际站采购节到了，这些客户询盘回复模板赶紧收好啦
询盘是外贸们与买家的“第一次亲密接触”，询盘的回复有一些要遵循的原则。
询盘是外贸们与买家的“第一次亲密接触”，当然这个很有可能是由于你在信中的产品描述或者价格，亦或者其他措辞方面吸引到了买家，但是要想最后成交，就需要你通过优质的服务增强买家下单决心，用最真诚的服务赢得买家的订单！
询盘的回复有几点原则，简单概括如：
1、回复及时（给买家发送询盘的24小时内是黄金时间）
2、内容专业（清晰、简洁、完整）
3、格式规范（别忽略问候语，结束语等细节）
这里我们细节就不展开来说了，下面就收集了一些询盘回复模板，与各位小伙伴分享：
01 回应买家砍价
Dear x,
Thank you for your interests in my item.
I am sorry but we can’t offer you that low price you asked for.
We feel that the price listed is reasonable and has been carefully calculated and le**es me limited profit already.
However, we’d like to offer you some discounts on bulk purchases.
If your order is more than X pieces, we will give you a discount of xx% off.
Please let me know for any further questions. Thanks.
Sincerely,
(name)
02 客户催促下单，但产品库存不多
Dear X,
Thank you for your inquiry.
Yes, we h**e this item in stock. How many do you want? Right now, we only h**e X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!
Best regards,
(name)
03 客户所要产品断货
Dear X,
We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be **ailable again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well.
You can click on the following link to check them out.
http://www.…
Please let me know for any further questions. Thanks.
Best Regards,
(Your name)
04 回复不够及时，24小时后
由于周末导致回复不够及时,先表示歉意（因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。）
Dear X,
I am sorry for the delayed response due to the weekend.
Yes, we h**e this item in stock. And to show our apology for our delayed response, we will offer you 10% off. Please place your order before Friday to enjoy this discount.
Thank you!
Please let me know if you h**e any further questions. Thanks.
Best Regards,
(Your name)
05 提醒买家及时付款
1）Dear X,
We appreciated your purchase from us.
However, we noticed you that h**en’t made the payment yet.
This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.
If you h**e any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.
Thanks again!
Looking forward to hearing from you soon.
Best Regards,
(Your name)
2）Dear X,
We appreciate your order from us. You h**e chosen one of the bestselling products in our store. It’s very popular for its good quality and competitive price. Right now, we only h**e X lots of the X colors left. We would like to inform you that this product has a high risk of selling out soon.
We noticed that you hadn’t finished the payment process for the order. We’d like to offer you a 10% discount on your order, if you purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment is confirmed. If you need any help or h**e any questions, please let us know.
Best Regards,
(your name)
PS: We are one of the biggest suppliers on Dhgate. With more than 3 years’ experience in world trade, we are able to provide the best prices, the highest quality and the superior service. We inspect our products before shipping them out and provide a 1 year warranty for all products. We promise to give you a full refund if the products are not as described.
If you h**e any questions, please contact us; we are happy to help you.
06 关于支付，提醒折扣快要结束
Hello X,
Thank you for the message. Please note that there are only 3 days left to get 10% off by making payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). Please make the payment as soon as possible. I will also send you an additional gift to show our appreciation.
Please let me know for any further questions. Thanks.
Best regards,
(Your name)
07 合并支付及修改价格操作
Dear X,
If you would like to place one order for many items, please first click "add to cart", then “buy now”, and check your address and order details carefully before clicking “submit”. After that, please inform me, and I will cut down the price to US$XX. You can refresh the page to continue your payment. Thank you.
If you h**e any further questions, please feel free to contact me.
Best Regards,
(Your name)
08 说明海关税的情况
Dear X,
Thank you for your inquiry and I am happy to contact you.
I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations.
First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items.
Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office.
I appreciate for your understanding!
Sincerely,
(Your name)
09 订单超重导致无法小包免邮的回复
Dear X,
Unfortunately, free shipping for this item is un**ailable; I am sorry for the confusion.
Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg.
You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping.
If you h**e any further questions, please feel free to contact me.
Best Regards,
(Your name)
10 告知买家已发货
Dear X,
Thank you for shopping with us.
We h**e shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!
If you h**e any further questions, please feel free to contact me.
Best Regards,
(Your name)
