【赢·干货】福利来了：纠纷处理邮件模板二（因货物损坏）

1.产品本身质量有问题：

A. Hi friend

I am so sorry for the problem.

Our products are in high quality and experience three checking.

It may my colleague make mistake in checking quality.

We will take more attention to quality.

If you agree,we refund you$ as compensation.

Hope you cancel the dispute,it’s so harmful to my store.

Thanks for your kindly understanding.

Have a nice day

B. Hi friend

So so sorry for the problem.

We will full refund to you.

Hope you give a favor to leave me 5 stars and positive feedback

It’s really important to me.Hope get your understanding.

Waiting for your reply

2.因运输损坏，或包装：

A.Hi friend

I am so sorry for the problem.

Our products are in high quality and experience three checking.

But the goods in transportation is really out of control.

We will take more attention to transportation and package

If you agree,we refund you$ as compensation.

Hope you cancel the dispute,it’s so harmful to my store.

Thanks for your kindly understanding.

Have a nice day

B. Hi friend

So so sorry for the problem.

If you agree,we refund you$ as compensation.

The goods in transportation is really really out of my control.

Hope you understand me and cancel the dispute.

Thank you so much for your kind understanding.

Have a nice day

3.货物损坏接受纠纷退款：

I am so sorry to make you trouble.

I will agree your dispute and give you money back.

Maybe you will receive the item in the near future .

I hope you can give me a favor for leaving me 5 stars of the feedback,it is very important to me. We want to give you the best products and customer service.

Please kindly understand the post is out of our control.

Thank you very much in advance.

Best regards.

4.纠纷退款后催评：

Dear friend,

Thanks for your order a few days ago.we are sorry to make you trouble.we give you a refund,and we hope that you can leave us positive feedback and 5 stars.It is important to us.we will great appreciate your kindness.Thank you so much.

5 stars will have 5% discount in the future!

thank you for cooperation!

Best regards,

5.收货期快到了，客户提纠纷：

Dear friend,

So sorry to make you trouble.Please do not worry about the protection.I will try my best to solve it .I have extended the delivery time and your money is safe. Hope you cancel the dispute.It is really important but so harmful to me.Hope get your understanding.Thank you so much.

Best regards.

6.物品破碎后同意退款，请客户留好评，等客户回复后再退款：

Hi dear,Thanks for your cooperation.We will agree to refund.Our products are in good quality.It damaged in transporting is really out of our control.we will take more attention to transportation.Hope you give me a favor for leaving me 5 stars and positive feedback.Thank you so much.Hope get your understanding. my friend.Hope we have next chance to provide you best products and service.

Have a nice day